AllDiverse - Higher Education Jobs | Director of Ticket Operations at University of Maryland in College Park, Maryland

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University of Maryland
Location: College Park, Maryland
Category: Admin-Other Administrative Positions
Posting Date: 07/20/2023
Application Deadline: Open until filled

Job Description

Position Number:

112906

Title:

Director

Functional Title:

Director of Ticket Operations

Category Status:

33-Exempt Regular

Applicant Search Category:

Staff

University Authorized FTE:

1.000

Unit:

PRES-ICA-External Relations

Campus/College Information:

Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.

Position Summary/Purpose of Position:

The Director of Ticket Operations is responsibile for the oversight of all ticket operations for football including, but not limited to, the allocation of priority seating and parking as well as game management for all regular season events. Develop and coordinate strategies and timelines for football renewals and collaborate with marketing staff as well as other external units as it relates to the maximizing of revenue and attendance for football. Oversee the Assistant Director of Ticket Operations providing management, direction and leadership to this role. Additionally, this position is responsible for Ticket Office customer service initiatives with a focus on building relationships with current and prospective fans. Serve as primary ticketing contact for all campus partners. Provide supervision for ACS (Athletics Software Platform) and lead efforts on complimentary ticket distribution for student-athletes, recruits, and coaches. Monitor and update ticket website. Provide recommendations and strategy to drive online ticket sales with a focus on enhancing customer experience and mobile applications. Serve as ticket office representative on ICA external team. Serve as the Ticket office representative for away football games, bowl games. The Director of Ticket Operations must possess excellent oral and written communication skills in order to interact with season ticket holders and donors by providing a superior level of customer service; and perform other duties as assigned.

Minimum Qualifications:

Education:
Bachelor’s degree in Marketing, Sports Management, Communications, Business Administration, or related field required.

Experience:

A minimum of four-five years of experience in collegiate or professional ticket operations is required.
Demonstrated experience managing staff.
Demonstrated experience with Paciolan ticketing software required.

Knowledge, Skills, and Abilities:

Must possess strong computer skills and be proficient in Microsoft Word, Excel, and PowerPoint.
Must possess excellent oral and written communication skills; must be highly organized and efficient as well as detail oriented with the ability to set goals and monitor progress.
Demonstrated ability to manage multiple projects, work as part of a team and exercise professional judgment when interacting with customers to ensure a superior level of customer service within a fast paced environment.
Must possess the ability to exercise professional judgment when interacting with customers to ensure a superior level of customer service.
Must be able to motivate staff to perform, set a positive example and demonstrate a proven ability to cultivate interpersonal relationships with fans as well as internal and external constituencies.
Ability to maintain sensitive and confidential information.
Commitment to following University, Big Ten Conference and NCAA rules.

This position requires the ability to work a flexible schedule which includes some evenings, weekend and holidays. Some team travel may be required.

Preferences:

Extensive knowledge of Paciolan is preferred.
Experience working within an NCAA Division I athletic ticket office is preferred.

Job Risks

Not Applicable to This Position

Physical Demands

While performing the essential functions of the job, the employee operates a computer and other office devices such telephones, copy machines, fax machines, etc; Regularly communicates via telephone, email and in-person with others to exchange accurate information. The scope of the position requires weekend and evening work with some team travel (Non-standard work hours). Constantly moves about the facility and event site before, during and after events; Standing, walking, kneeling, crouching, balancing and lifting up to 30 pounds.

Posting Date:

07/20/2023

Open Until Filled

Yes

Best Consideration Date

07/26/2023

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.